Refund Policy

All sales are FINAL and NON-REFUNDABLE except in the following 2 cases:

1. Tangible (e.g. shippable) items are subject to a refund only if the seller fails to deliver.

2. If your downloaded vid is broken/corrupt, we will contact the seller on your behalf for a replacement vid. If they fail to replace the vid, a credit of equal or lesser value will be applied within 30 days.

Custom vid and store item sales are final and are subject to mediation by our support team if the seller fails to deliver within 30 days of the purchase date. A refund would be applicable to any non-received custom vids or store items which were not sent to the buyer.